Your Safety is Our Priority
PolarRide is committed to creating a safe and trustworthy community for all users. We've built multiple layers of protection to ensure every rental experience is secure.
Our Safety Features
Identity Verification
All users undergo thorough identity verification including government-issued ID and selfie verification before they can book or list vehicles.
Driver's License Verification
Every renter must provide and verify a valid driver's license. We check for authenticity and validity before approving any rental.
Vehicle Inspection
All listed vehicles undergo mandatory inspection to ensure they meet our safety and quality standards before being approved for rental.
Comprehensive Insurance
Every rental includes insurance coverage. Choose between basic or comprehensive insurance to protect both renters and vehicle owners.
Secure Payments
All payments are processed through secure, PCI-compliant payment gateways. Your financial information is encrypted and protected.
24/7 Support
Our customer support team is available around the clock to assist with any safety concerns or emergencies during your rental.
Safety Guidelines
For Renters
- Complete identity verification before booking
- Provide valid driver's license and insurance information
- Inspect the vehicle thoroughly before and after rental
- Report any damage or issues immediately
- Follow traffic laws and rental agreement terms
- Return the vehicle on time and in the same condition
- Never share your login credentials with others
For Vehicle Owners
- Ensure your vehicle is properly maintained and insured
- Provide accurate vehicle information and photos
- Complete vehicle inspection before listing
- Screen renters through our verification system
- Document vehicle condition before and after each rental
- Report any suspicious activity immediately
- Keep your availability calendar updated
Trust & Safety Team
Background Checks
We perform verification checks on all users to ensure a safe community for everyone.
Incident Reporting
Report any safety concerns or incidents immediately through our app or support channels.
Emergency Support
Access 24/7 emergency support for urgent safety issues during your rental period.
Enhanced Cleaning & Health Safety
We encourage all vehicle owners to follow enhanced cleaning protocols between rentals:
- Thoroughly clean and disinfect all high-touch surfaces
- Sanitize steering wheel, door handles, gear shift, and controls
- Clean and vacuum interior
- Provide hand sanitizer in the vehicle when possible
- Allow adequate time between rentals for cleaning
Need Help?
If you have safety concerns or need immediate assistance, our team is here to help.
Emergency Support
0700 00 POLARRIDEEmail Support
safety@polarride.comFor emergencies involving accidents or theft, please contact local emergency services first, then notify PolarRide.
5.0 Rating
Available for iOS and Android devices
Download the PolarRide app today and experience seamless mobility at your fingertips. Book premium vehicles, track rides, and manage everything from one powerful app.
App Store Rating
5.0
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