Privacy Policy

PolarRide Inc. ("PolarRide," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "Platform").

1. Information We Collect

1.1 Information You Provide

1.2 Information Collected Automatically

2. How We Use Your Information

• Create and manage your account
• Process bookings and rentals
• Facilitate communication between renters and owners
• Process payments and payouts
• Verify identity and prevent fraud
• Provide customer support
• Improve Platform functionality and user experience
• Send transactional notifications and service announcements
• Comply with legal obligations

3. How We Share Your Information

3.1 With Other Users

Renters can see owner's name, photo, rating, and vehicle location. Owners can see renter's name, photo, rating, and verification status. After booking, both parties can see contact information.

3.2 With Service Providers

We share information with trusted third parties including payment processors (Paystack, Flutterwave), identity verification services, cloud storage providers, customer support platforms, and analytics providers.

3.3 For Legal Reasons

We may disclose information when required by law to comply with legal obligations, protect rights and safety, detect fraud, or respond to law enforcement requests.

4. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active account data: While your account is active
• Closed account data: 7 years (for legal and accounting purposes)
• Transaction records: 7 years
• Support communications: 3 years

5. Your Rights and Choices

• Access and Correction: Access and update information through account settings
• Data Deletion: Request deletion via Settings → Delete Account or email privacy@polarride.com
• Marketing Opt-Out: Unsubscribe from emails or adjust notification settings
• Location Data: Control location permissions through device settings
• Data Portability: Request a copy of your data in portable format

6. Data Security

We implement robust security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication protocols
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with restricted access

7. Children's Privacy

PolarRide is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place for such transfers through standard contractual clauses and adequacy decisions.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email, in-app notification, or Platform notice. Continued use after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us